Accessibility Statement

Our commitment

686 is committed to ensuring that 686.com is accessible to all customers, including people with disabilities. We apply the relevant accessibility standards throughout the design, development, and maintenance of our online store, so that every customer can browse products, manage an account, and complete a purchase independently.

This statement applies to 686.com and its subdomains, including the product catalog, search, account area, shopping cart, and checkout.

Conformance status

686.com fully conforms with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. "Fully conforms" means that the content meets all applicable Level A and Level AA success criteria without exception.

Because WCAG 2.2 Level AA forms the web content requirements of the harmonized European standard EN 301 549, conformance at this level also supports the requirements applicable to our website under the European Accessibility Act.

Item	Detail
Standard	WCAG 2.2, Level AA
Conformance status	Fully conforms
Evaluation method	Independent third-party audit, combining automated testing with manual expert and assistive technology testing
Audit completed	July 13, 2026
Scope of audit	Homepage, product page, cart, support/contact form

Legal and regulatory framework

We serve customers in the United States, Canada, the European Union, and the United Kingdom. Our accessibility program is designed to support our obligations under the following laws.

Market	Legislation	Relevance to this website
United States	Americans with Disabilities Act (ADA), Title III	WCAG 2.1/2.2 Level AA is the benchmark commonly applied to websites of businesses open to the public
Canada	Accessible Canada Act; Accessibility for Ontarians with Disabilities Act (AODA); applicable provincial human rights legislation	AODA requires WCAG 2.0 Level AA for qualifying organisations in Ontario; our WCAG 2.2 AA conformance exceeds this
European Union	European Accessibility Act (Directive (EU) 2019/882), as transposed into each Member State's national law	Applies to e-commerce services from 28 June 2025; EN 301 549 is the harmonized standard
United Kingdom	Equality Act 2010	Requires reasonable adjustments so that disabled customers are not placed at a substantial disadvantage

This statement also provides the information on accessibility that the European Accessibility Act requires service providers to make available to consumers.

Measures we take

686 maintains accessibility through the following organizational and technical measures:

• Accessibility requirements are included in our design system, content guidelines, and definition of done for all new features.

• Automated accessibility testing runs in our development pipeline before each release.

• Manual testing with screen readers, keyboard-only navigation, and screen magnification is performed on key purchase journeys before major releases.

• An independent accessibility audit is conducted at least annually.

• Accessibility requirements are included in procurement criteria for third-party services integrated into the website.

How the service meets accessibility requirements

The website supports the following, among other features:

• Full operation by keyboard, with a visible focus indicator and skip links to main content.

• Text alternatives for informative images, including product photography.

• Color contrast that meets or exceeds WCAG 2.2 AA ratios, with information never conveyed by color alone.

• Content that reflows without loss of information at 400% zoom and on small screens.

• Clearly labelled form fields, descriptive error messages, and the ability to review and correct an order before purchase.

• Captions and transcripts for pre-recorded video content.

• Checkout and sign-in flows that avoid cognitive function tests and do not impose time limits without the option to extend them.

Compatibility and technical specifications

The website is designed to be compatible with current versions of major browsers and assistive technologies. The following combinations were tested during our most recent audit:

Platform	Browser	Assistive technology
Windows	Chrome, Firefox	NVDA, JAWS
macOS	Safari	VoiceOver
iOS	Safari	VoiceOver
Android	Chrome	TalkBack
Windows, macOS	Chrome, Edge, Safari	Built-in zoom and screen magnification

The accessibility of the website relies on HTML, WAI-ARIA, CSS, and JavaScript. These technologies must be enabled in your browser for conformance with the accessibility standards to be maintained.

Third-party content and limitations

The website includes some components provided by third parties. We select these providers in part on the basis of their accessibility, and we include them in the scope of our audits where they form part of the purchase journey. Where we identify an accessibility issue in third-party content, we report it to the provider and offer an accessible alternative while it is resolved.

Content uploaded by customers, such as product reviews and photographs, may not always meet accessibility standards. Despite our efforts, some content may occasionally fall short of our standards between audits. If you encounter a barrier, please contact us as described below.

Feedback and contact

We welcome feedback on the accessibility of our website. Please contact our accessibility team if you encounter a barrier or need information in a different format.

• Email: store@686.com

• Phone: (310) 818-2300

• Postal address: 227 E. Compton Blvd. Gardena, CA 90248

To help us respond, please include the web address of the page, a description of the problem, and, if you are willing, the device, browser, and assistive technology you were using. We aim to acknowledge feedback within 2 business days and to propose a solution or remediation timeline within 10 business days.

Enforcement and complaints

If you are not satisfied with our response to your feedback, you may escalate your concern within 686 to our Customer Experience team by visiting our support portal at https://support.686.com/contact/686-support-r1i5bEEGl. You also have the right to contact the relevant authority in your jurisdiction:

Market	Where to raise a concern
United States	U.S. Department of Justice, Civil Rights Division (ADA.gov)
Canada	The Accessibility Commissioner (Accessible Canada Act), the Accessibility Directorate of Ontario (AODA), or your provincial human rights commission
European Union	The market surveillance authority designated under the European Accessibility Act in your Member State
United Kingdom	The Equality Advisory and Support Service (EASS)